Original BTC

ORDERING INFORMATION


Do you hold stock of any Original BTC, Davey Lighting or Beadlight products?

We don't hold any stock as all products are made to order.

How long will it take to ship from UK?

Our standard lead time is 3-4 weeks. 

Do you offer a Trade Discount?

Yes, please fill out the enquiry form with your company details and the products you wish to purchase. We will reply with a code, which must be entered into the Professional ID Code field at the Shopping Cart stage, to apply the relevant discount.

Do you ever have Sales?

All products are made to order and therefore not subject to discounting at any point during the year as no stock is held. Original BTC and Davey Lighting pride themselves on producing timeless products.

Can I add to an order I have already placed?

Yes, please order additional products required and the second delivery charge will be refunded, if the combined delivery charge is more than it should be for the whole order.

I wish to cancel my order, how do I do this?

Please reply to your confirmation email from Original BTC asap after placing your order, confirming that you wish to cancel the order. If your order has been dispatched or scheduled for production is not possible to cancel you order. If it is possible to cancel your order the card used to place the order will be refunded. Please allow three working days.

Can I order spare parts?

Yes, some of the more commonly requested parts are available to order online and can be found in the Spare Parts, Accessories & Light Bulbs category. For any other parts, please email the head office on customerservice@originalbtc.com who will be able to assist you in supplying the required part. Please note, that spare parts are only intended for the replacement of damaged parts from Original BTC and Davey Lighting products and are not for sale to those wishing to assemble them with other manufacturers components/products. Braided cable is only sold as part of an Original BTC product and is not sold separately (whole cable assemblies may be purchased in the event a lampholder becomes damaged, or a longer length of cable is required for a pendant).

Where can I see your lights?

There are three showrooms, where the whole range can be seen. Our US showroom is located in New York, 56 Greene Street. The showroom is open Monday – Saturday 10am – 6pm. If there is a specific product you wish to see, we advise calling ahead to confirm we have on display, +1 646 759 9007. Our London showroom can be found in The Design Centre, Chelsea Harbour and is open Monday to Friday from 9am until 5.30pm. If there is a specific product you wish to see, we advise calling ahead to confirm we have it on display: 0207 351 2130. We also have a showroom in Paris, which is open Monday to Saturday from 10am to 7pm. If you are unable to reach these locations, please email our sales address and we will try to identify a local stockist where you can view our lights.

What is your returns policy?

If a customer would like to return a product, we need to be notified within 14 days of receipt of the product, the customer must then return the product within a further 14 days.

Any items which have been personalised cannot be returned as they are deemed bespoke pieces

Product to be returned must be sent back in the same condition that they were received in and should not have been installed. They should be sent back to our Head Office address by a tracked/signed for courier service and must be well packed to ensure safe delivery. We are unable to accept items that are not returned in their original state.

In order to arrange a return, customers must fill in the form in the link below. This will be processed and we will respond within 48 hours. On confirmation customers will be emailed a label to stick on the box. 

Please note that returns will not be accepted unless they have registered in this way with the label stuck to the outside of the box.

Returns Form (link)

Please note that customers are responsible for the costs of returning their products and to avoid any damage during transport, we advise that customers pack returns carefully.

Where can I find dimensions and technical information for your products?

There is a spec sheet, showing drawings with dimensions and technical information which may be downloaded from each product listing. Look for the Specification Sheet tab underneath Product Information, on the product page.

Can you supply photos of your products?

Yes, please contact us through the website, supplying your details and the purpose for which you require the photos.