Original BTC

ORDERING INFORMATION

Do you hold stock of any Original BTC, Davey Lighting or Beadlight products?

We don't hold any stock as all products are made to order.

Do you offer a Trade Discount?

Yes, please send an email to sales.us@originalbtc.com with your company details and the products you wish to purchase, and we will then look into setting you up with a trade account.

Can I add to an order I have already placed?

If it is possible for us to add products to your existing order we will do this for you, please bear in mind this may delay the original order.

I wish to cancel my order, how do I do this?

Please reply to your confirmation email from Original BTC asap after placing your order, confirming that you wish to cancel the order. If your order has been dispatched or scheduled for production is not possible to cancel you order. If it is possible to cancel your order the card used to place the order will be refunded. Please allow three working days.

Can I order spare parts?

Yes, some of the more commonly requested parts are available to order online and can be found in the Spare Parts, Accessories & Light Bulbs category. For any other parts, please contact customerservice@originalbtc.com, who will be able to assist you in supplying the required part. Please note, that spare parts are only intended for the replacement of damaged parts from Original BTC and Davey Lighting products and are not for sale to those wishing to assemble them with other manufacturers components/products. Braided cable is only sold as part of an Original BTC product and is not sold separately (whole cable assemblies may be purchased in the event a lampholder becomes damaged, or a longer length of cable is required for a pendant).

Do you ever have Sales?

All products are made to order and therefore not subject to discounting at any point during the year as no stock is held. Original BTC and Davey Lighting pride themselves on producing timeless products.

Where can I see your lights?

We currently have one showroom in the US, this is in New York, 56 Greene Street. The showroom is open Monday – Saturday 10am – 6pm

If there is a specific product you wish to see, we advise calling ahead to confirm we have on display, +1 646 759 9007. 

We also have showrooms outside of the US, these are in London, Oxfordshire & Paris.

What is your returns policy?

Original BTC, Davey Lighting and Beadlight products are all made to order and carry a 30% fee for returns.

If a customer would like to return a product, we need to be notified within 14 days of receipt of the product, the customer must then return the product within a further 14 days. 

Any items which have been personalised cannot be returned as they are deemed bespoke pieces.

Product to be returned must be sent back in the same condition that they were received in and should not have been installed. They should be sent back to our New York address by a tracked/signed for courier service and must be well packed to ensure safe delivery. We are unable to accept items that are not returned in their original state.

In order to arrange a return, customers must fill in the Return a Product form. This will be processed and we will respond within 48 hours. On confirmation customers will be emailed a label to stick on the box. 

Please note that customers are responsible for the cost of returning their products and if any damage is to happen in transport, therefore, please pack carefully.

Where can I find dimensions and technical information for your products?

There is a spec sheet, showing drawings with dimensions and technical information which may be downloaded from each product listing. Look for the Specification Sheet tab, underneath the Product Information on the product page.

Can I change the colour of the braided cable supplied with my Original BTC light fittings?

The majority of Original BTC products are supplied with Original BTC's signature cotton-braided cable. Each cable has been designed to complement the design and finish of each product. If you wish, it is possible to request a different colour from our range of signature braids. This should be specified in the comments box after entering your address when placing your order. 

Can I specify the length of the cable supplied on my pendant light fitting?

We can supply fittings with extra cable as required. As standard, the majority of our pendant light fittings are supplied with 1.5m of cable. If you require more, please request this by entering the amount of additional cable required in the comments box beneath the address field at the order stage. Extra cable is charged at $12 per meter.

If the standard length of cable supplied (Pendants: 1.5m) is too much, the cable can be shortened on installation by your electrician.

Can you supply photos of your products?

Yes, please contact us through the website, supplying your details and the purpose for which you require the photos.