Buying online - Returns
Original BTC, Davey Lighting and Beadlight products are all made to order and carry a 30% fee for returns.
If a customer would like to return a product, we need to be notified within 14 days of receipt of the product, the customer must then return the product within a further 14 days. Any items which have been personalised cannot be returned as they are deemed bespoke pieces.
Product to be returned must be sent back in the same condition that they were received in and should not have been installed. They should be sent back to our New York address by a tracked/signed for courier service and must be well packed to ensure safe delivery. We are unable to accept items that are not returned in their original state.
In order to arrange a return, customers must fill in the form in the link below. This will be processed and we will respond within 48 hours. On confirmation customers will be emailed a label to stick on the box.
Please note that returns will not be accepted unless they have registered in this way with the label stuck to the outside of the box.
Please note that customers are responsible for the costs of returning their products and to avoid any damage during transport, we advise that customers pack returns carefully.